How do I place an order on your platform?

To place an order, simply browse our products, select the items you want, and click on the “Add to Cart” button. Follow the checkout process to provide shipping details and payment information.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, Verve) and transfer.
Also, our checkout is handled by Flutterwave.

Can I modify or cancel my order after placing it?

: Unfortunately, once an order is placed, it enters our fast-processing system. Therefore, modifications or cancellations are not always possible. Please review your order carefully before confirming.

How can I track my order?

: After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the courier’s site.

What is your return policy?

We have a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 3 days for a full refund or exchange. Please check our Terms and Conditions page for more details.

Are my personal and payment details secure?

Yes, we take the security of your information seriously. Our website uses a 128-bit SSL encryption to protect your personal and payment data. Additionally, we use Flutterwave for the processing of all payments as we adhere to strict privacy policies.

How can I contact customer support?

Our customer support team is available via email at support@reumssky.com or through our Contact Us page. We strive to respond to inquiries within 24 hours.

Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination. You can find more information during the checkout process.

What if I receive a damaged or defective item?

We apologize for any inconvenience. Please contact our customer support immediately with your order number and photos of the damaged or defective item. We will arrange a replacement or refund.

How do I apply a discount code to my order?

: During the checkout process, you’ll find a field to enter your discount code. Once entered, click “Apply,” and the discount will be reflected in your order total.

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